Support
Answers to the common questions, and a human at the other end of the email.
Contact
Email admin@loriccoandco.com. Solo developer, usually within a day or two.
Voice-follow isn't moving.
Hark advances only on words it actually recognized, so silence holds the line on purpose. Speak at a normal pace and read the words on screen. If the LOST pill appears, tap it to resync, or long-press a paragraph to jump there. Voice-follow currently supports English.
It says voice mode is unavailable on my device.
Hark only uses Apple's on-device speech recognition, so it never sends audio anywhere. Some older devices or system languages don't support on-device recognition; auto-scroll works on every device.
How do I give Hark microphone access again?
Open iOS Settings, find Hark, and turn on Microphone and Speech Recognition. Hark's Settings screen has a shortcut.
Where are my scripts stored? Are they backed up?
Scripts live only on your phone, in Hark's local database. They are included in your normal iPhone backup. Deleting the app deletes them.
How do I cancel my subscription?
Open iOS Settings, tap your name, then Subscriptions, and cancel Hark Pro. You keep Pro until the end of the period you already paid for.
I bought Pro on another device. How do I get it here?
Open Settings in Hark and tap Restore Purchases while signed into the same Apple ID.
The free voice-follow minute ran out.
The free tier includes one minute of voice-follow per day; it resets at midnight local time. Auto-scroll is unlimited. Hark Pro removes the limit.
Something crashed or looks wrong.
Force-quit and reopen Hark first. If it keeps happening, email us with your iPhone model, iOS version, and what you were doing. Hark has no crash reporting, so your note is how we find out.
See also the Privacy Policy and Terms of Use.